Privacy Policy

Effective Date: May 19, 2026

1. Introduction

This Privacy Policy explains how DoesNotExist collects, uses, stores, discloses, and protects information when you use our website, applications, AI character creation tools, subscriptions, and related services (the "Service"). The Service allows users to upload chat histories and create synthetic AI characters based on user-directed personalization. It is not a dating, adult, therapy, impersonation, afterlife, or human communication service.

2. Operator and Legal Entity

DoesNotExist is operated by the legal entity that owns and manages the DoesNotExist service. Company details, registration number, and registered address will be added to this page once company registration is completed. In the meantime, you may contact us at doesnotexist.support@gmail.com for any privacy-related inquiries.

3. Information We Collect

Account information: email address, display name, authentication identifiers, profile avatar, account settings, subscription status, and related account records.

Uploaded content: chat export files, messages, names, usernames, timestamps, metadata, media references, participant information, and other content you choose to upload from services such as Telegram, WhatsApp, Instagram, Facebook, or other supported platforms.

AI character and chat data: character profiles, selected conversation participants, extracted style and context information, prompts, instructions, generated AI messages, reports, moderation records, and conversations you have with AI characters. Information you provide to create synthetic characters, such as name, age, appearance, background, relationship dynamics, prompts, generated images, and generated conversations, may be processed to provide, secure, moderate, and improve the Service.

Payment and subscription information: plan type, purchase history, renewal status, payment processor identifiers, invoices, and billing metadata. Payment and add-on information may include token pack purchases, add-on balances, usage history, and related billing metadata. We do not store full payment card numbers. When payment processing is enabled, payments will be handled by a third-party payment processor.

Technical and usage data: IP address, device and browser information, log data, session events, error reports, security events, rate-limit data, feature usage, upload status, and information needed to detect abuse, fraud, or policy violations.

4. Information About Other People

Uploaded chats may contain personal data, private communications, names, writing styles, memories, metadata, or other information about people other than you. You are responsible for ensuring that you have the lawful right, permissions, consents, and legal basis required to provide that information to DoesNotExist and to use it for AI character creation and chat functionality.

You must not upload private conversations or create AI characters based on real people if doing so violates privacy rights, confidentiality obligations, platform terms, laws, or third-party rights. DoesNotExist does not verify whether you obtained consent from all conversation participants.

5. How We Use Information

• To provide, operate, maintain, secure, and improve the Service.
• To authenticate users, manage accounts, provide support, and communicate service notices.
• To upload, parse, analyze, index, transform, and process chat histories for user-directed AI character creation and chat responses.
• To generate AI responses using selected context from uploaded content and user conversations.
• To enforce usage limits, subscription tiers, payment status, rate limits, and platform rules.
• To detect, investigate, prevent, and respond to fraud, abuse, security incidents, policy violations, illegal activity, and harmful use.
• To process reports, takedown requests, moderation actions, legal requests, and compliance obligations.

6. Automated Processing and AI Infrastructure

Providing the Service requires automated processing of uploaded content, including parsing, extraction, indexing, embedding, model calls, temporary processing, and generation of AI responses. Stored chat content is encrypted, and access is limited, but certain features may require temporary decryption or processing so that the Service can analyze uploaded files, create AI characters, retrieve relevant context, generate responses, investigate abuse, or comply with legal obligations.

Selected context may be shared with AI infrastructure providers only as needed to generate responses or provide related functionality. We may minimize, pseudonymize, or limit context where feasible, but we do not represent that all context is fully anonymized.

7. Sensitive Data Warning

Do not upload sensitive personal data unless you have a lawful basis, required consent, and understand the risks. Sensitive data may include information about health, biometrics, finances, government identifiers, precise location, children, sexuality, religion, political views, criminal history, or similarly sensitive topics. If such data appears in uploaded chats, it may be processed only as part of user-directed character creation, chat functionality, security, moderation, support, or legal compliance.

8. Data Sharing and Service Providers

We do not sell personal information. We may share information with service providers and subprocessors that help us operate the Service, including cloud hosting, storage, databases, authentication, payment processing, AI model infrastructure, security, analytics, email delivery, customer support, and moderation tools.

Current or potential provider categories may include Google Cloud Platform, OpenAI, BytePlus/Volcengine, Google Sign-In, payment processors (such as Paddle, when enabled), infrastructure vendors, security vendors, and other providers that may change over time. These providers may process information only as needed to provide services to DoesNotExist, subject to applicable contractual and legal requirements.

We may also disclose information if required by law, court order, subpoena, government request, payment provider review, fraud investigation, safety investigation, rights protection, enforcement of our Terms, or to protect users, third parties, DoesNotExist, service providers, or platform integrity.

9. Reporting, Takedown, and Moderation

Users can report unwanted, harmful, inaccurate, abusive, or policy-violating AI messages through the reporting functionality where available. If you dislike or object to an AI response, you should use the report function or contact us.

A real person who believes an AI character was created based on them without permission may contact DoesNotExist and request review or removal. We may require verification before acting on third-party removal requests. We do not guarantee that every report will result in removal, but we may investigate and may restrict features, delete characters, remove content, suspend accounts, or terminate accounts at our discretion.

We may process account information, uploaded content, AI outputs, reports, logs, and related records to investigate misuse and may act without prior notice when necessary to protect users, third parties, the Service, payment providers, legal compliance, or platform integrity.

10. Data Storage, Security, and Encryption

We use technical and organizational measures designed to protect information, including encryption at rest and in transit, access controls, signed URLs where applicable, password hashing, monitoring, rate limiting, and security review. No system is perfectly secure, and we cannot guarantee that unauthorized access, loss, misuse, or disclosure will never occur.

Your data may be stored on cloud infrastructure, including Google Cloud Platform or other infrastructure providers, in regions selected for operational, security, legal, or performance reasons.

11. Data Retention and Deletion

We retain information for as long as needed to provide the Service, maintain your account, enforce subscriptions, resolve disputes, prevent abuse, comply with legal obligations, and protect our rights. Retention periods may vary by data type and operational need.

When you delete your account or request deletion where available, deletion is intended to cover account data, uploaded files, parsed messages, AI character profiles, chat history, embeddings or vector records where applicable, generated content linked to the account, and related user-controlled data. Some information may remain for a limited period in backups, logs, fraud prevention records, legal records, payment records, security records, or where retention is required by law. Backup deletion may take up to 30 days or another reasonable retention window based on our infrastructure.

12. Cookies and Local Storage

We use cookies, local storage, and similar technologies for authentication, session management, security, preferences, and essential service functionality. We do not sell personal information for advertising purposes.

13. Children's Privacy

The Service is intended only for users who are at least 18 years old. We do not knowingly collect personal information from children. You must not upload content involving minors in sexual, exploitative, abusive, manipulative, or otherwise unlawful contexts.

14. International Data Transfers

Your information may be processed in countries other than your country of residence, including the United States, the European Union, and other jurisdictions where we or our service providers operate. Where required, we use appropriate safeguards such as contractual protections, standard contractual clauses, encryption, and access controls.

15. Legal Bases for EU/EEA Users

If you are in the EU/EEA or another jurisdiction requiring legal bases for processing, our legal bases may include performance of a contract to provide the Service, consent where required, legitimate interests for security, fraud prevention, abuse prevention, service improvement, moderation, support, and platform integrity, and compliance with legal obligations. Where we rely on consent, you may withdraw it where applicable, but withdrawal may limit or prevent use of certain features.

16. Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, restrict, object to, or export personal information, and to lodge a complaint with a data protection authority. You may also have rights to withdraw consent where processing is based on consent. We may need to verify your identity before fulfilling requests and may deny or limit requests where permitted by law.

17. California Privacy Notice

California residents may have rights to know, access, correct, delete, and obtain information about categories of personal information collected, disclosed, or shared. We do not sell personal information. To exercise rights, contact us using the email below.

18. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with an updated effective date. Where required, we may provide additional notice. Continued use of the Service after changes become effective means you acknowledge the updated Policy.

19. Contact

For privacy questions, reports, takedown requests, or rights requests, contact us at doesnotexist.support@gmail.com.